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Aron McInnes June2018

Safety and Quality Lead to Productivity

Aron McInnes June2018 Production is what drives a business to succeed in today’s world. Without production, we do not have profits. However, there are two important things businesses must get right before production leads to profits. Without safety, profits will disappear due to fines, fees, downtime and injuries. Without quality of work, profits will disappear because of warranty repairs, work that has to be redone and increased material costs. The real hit to a company or work group that does not put safety and quality of work ahead of production is the adverse impact on image, brand and reputation. In business, as in life, perception is reality. A reputation is easily damaged and difficult to repair.

Production is what drives a business to succeed in today’s world. Without production, we do not have profits. However, there are two important things businesses must get right before production leads to profits. Without safety, profits will disappear due to fines, fees, downtime and injuries. Without quality of work, profits will disappear because of warranty repairs, work that has to be redone and increased material costs. The real hit to a company or work group that does not put safety and quality of work ahead of production is the adverse impact on image, brand and reputation. In business, as in life, perception is reality. A reputation is easily damaged and difficult to repair.

Recently I was reviewing a job that had just been completed in my area of work. The crew had kept safety front of mind and completed the work in a timely manner. The work looked clean and neat. However, upon closer inspection, the equipment that was installed was wire up backward. Safety and productivity were high during the job, but quality of work was lacking. And boy, did other staff let the crew know they had made a mistake. The mistake was the crew’s assumption that they knew the direction of feed on a line. Well, due to that assumption, the crew had to go back and rebuild everything. This mistake resulted in wasted materials, delays in the schedule and pressure on staff to make up the time lost. And yet, if you are a safety leader and find yourself in a similar situation, it is important to ensure your crew gets the time needed to make the situation right, that they’re not pressured to complete the work too quickly. Yes, the time needs to be made up, and the project needs to get back on track, but adding pressure to a crew who is already struggling with an error will only serve to create more stress and increase the likelihood that shortcuts will be used to make up time.

We are human and therefore make mistakes. But if we don’t adjust our approach to correcting mistakes, that is another error – one that we don’t have to make. If you make the necessary adjustments to ensure that safety is still top of mind and quality of work is assured, productivity will increase. Staff will feel supported and know that they can make a mistake, learn from it and have trust in you.

Canada, safety

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