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Here to Serve Our Growing CUSP Community

Our USOLN & CUSP response team is here to help provide you with the information, guidance and insights on all things related to the CUSP credentialing process. You have three ways to contact the response team with your questions:
Live Chat
Click the Chat Icon in the bottom right corner of page to chat live with the team!
Our team is available from 8AM to 5PM CT. If you need help outside of these hours, please leave a message in voicemail, email or chat and our team will respond the next business day.

Meet the USOLN & CUSP Response Team

Curtis Marquardt

Curtis Marquardt

Executive Director

Shawn Talbot, IOM, CAE

CUSP Program Director

Shawn manages all aspects of the CUSP certification program.  She is an association management professional with 22 years of association industry experience.  She has extensive experience leading other certifications and working with boards of directors and volunteers, as well as community outreach, chapter relations, financial management, team building and marketing experience.

Leigh Shelnutt

Customer Service and Support

Leigh provides exemplary customer service and support to all CUSPs and USOLN members. She also provides support to media sales, marketing, education, and association management. She assists with all aspects of the CUSP recertification process including updates to CUSP transcripts, answering questions about professional development activities, and guiding CUSPs in their recertification journey. Leigh has extensive customer service experience and loves helping our CUSP credential holders to succeed and continue their professional development.