CUSP Exam FAQs

It is highly recommended that you use a personal computer due to the strict firewalls that company computers can have on them. If you are not using a personal computer, you must have Administrative rights to the computer.

You will receive two email approximately 10 days prior to the exam:

• One from cuspexam@usoln.org giving you step by step instructions.
• One from exambot@examsoft.com , the Join Your Peers email. This email contains the link to your specific account set up for Examsoft and instruction on how to download the Examplify software.

For more information click here.

1. Check your spam/junk folder.
2. If you can access your email on your smartphone, see if you see them email on your phone. You will need to forward to an email that you will open up on the computer you are going to use to take the exam.
3. If you are using a work email, have your IT department check for an email from: exambot@examsoft.com    The email might have been filtered out by the company’s security.
4. Contact CUSP Exam Support at 800-671-9466 to send the email to a personal email address.
5. Go to examsoft.com, and then select the Student/ExamTaker link. Enter the institution ID (Utility Safety & Ops Leadership Network). Follow the on-screen prompts to enter your password.

If this does not work, please contact Examsoft tech support: 888-792-3926

It is recommended that you use the Google Chrome Browser.  

Link to Download Google Chrome

You cannot use the Edge browser.

You probably do not have administrative rights to the computer you are on. If you are on a work computer, have your IT department get your administrative rights.  Here is help information from Examsoft

Go to examsoft.com, and then select the Student/ExamTaker link. Then enter your institution ID (Utility Safety & Ops Leadership Network). Follow the on-screen prompts to enter your password. 

If this does not work, you will need to contact Examsoft tech support: 888-792-3926

How to reset a password

The Institute ID is Utility Safety and Ops Leadership Network

You probably do not have administrative rights to the computer you are on. If you are on a work computer, have your IT department get your administrative rights.  Here is help information from Examsoft

The passwords will be emailed to you by 12:00 am Central Time the day of your exam.

If it is past that time, call CUSP Exam Support at 800-671-9466.

Please contact CUSP Exam Support at 800-671-9466.

Here are some helpful tips on taking your baseline photo in Examplify.

Helpful tips for baseline photo

There should be an icon on your desktop that says Examplify.

You will need to login using the following credentials:

• Institute ID: Utility Safety and Ops Leadership Network
• User: email
• Password: the one you created when you got the Join Your Peers email.
• Once logged in, you will see the exams on the left to download.

The Sample Exam done in Examplify is to make sure you can download the software and know how to use the software.  The Sample Exam is only 7 minutes long and it demonstrates how to use the system to eliminate any worries about how to use the software on exam day. It also allows us to see if there are any integrity issues that might need to be addressed prior to the exam date. 

Yes, we ask that you do the 7 minute Sample Exam every time you go to take an exam because the software might have changed since you did your last exam.

The Sample Exam password is:

CUSPsample20

If you have already paid for your exam and need to change the date, submit a Change of Exam Request Form:

Link the the Change Exam Date Request Form

*Notice: Rescheduling an exam is subject to a $75 reschedule fee

Please contact CUSP Exam Support at 800-671-9466.

You will need to tell them what exam you are trying to take. For example, CUSP Blue B.

Please contact CUSP Exam Support at 800-671-9466.

Be ready to provide the exam you are taking and the code that is on your screen.

Typically, exam results are uploaded very quickly (similar to sending an email.) Exam monitor video uploads may take a significant amount of time, so please be patient and keep your computer connected to wifi. You may close down your computer and start the process in another location if you need to relocate. The upload will resume once connected to wifi. You may work on your computer during this process.

If it has been a while, you can try restarting your computer and logging back in.  Sometimes this is necessary to give it a “jump start”.

In rare cases, you may have to contact Examsoft, who can typically extract the files from a computer.  Examsoft tech support: 888-792-3926

Uploads are comprised of two files:

• Exam Upload: fairly quick and reliable
• Monitor Upload: can take an extended period of time to upload and process

How to verify your exam uploaded

Tips for a Stalled Upload

If your video file is not uploading, follow these steps:

1. Make sure that your device is connected to the internet.  Check by going to a website that you normally do not go to.

2. Check your upload speed by going to speedtest.net. Confirm that you have a minimum of 2 MBPS upload speed.  (This is a requirement for being able to use ExamMonitor.) If you do not, move your device closer to your router and/or close out any other items that are consuming your connection speed (including the speedtest website). 

3. If you are still having trouble, restart your computer. 

4. After your reboot your computer, open Examplify and let the files upload.
   Notes:

   • Keep your device connected to power so that it does not go to sleep. 

   • If you see a Retry Upload button, you can click it to start uploading files. However, but in most cases, you should not see this button as your device will start this process automatically.

Yes, you can email us at cuspexamsupport@usoln.org or call CUSP Exam Support at 800-671-9466.

Your exam results will be emailed to you within 10 business days.