CUSP Exam FAQs

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CUSP Online Exam FAQs

When will I get access to the exam software?

You will receive two email approximately 10 days prior to the exam:

  • One from cuspexam@usoln.org giving you step by step instructions.
  • One from exambot@examsoft.com , the Join Your Peers email. This email contains the link to your specific account set up for Examsoft and instruction on how to download the Examplify software.

For more information click here.

I did not receive my Join Your Peers email?

Go to examsoft.com, and then select the Student/ExamTaker link. Enter the institution ID (Utility Safety & Ops Leadership Network). Follow the on-screen prompts to enter your password.

If this does not work, please contact Examsoft tech support: 888-792-3926

I am getting a blank screen when I click on the Join Your Peers link in the email

You probably do not have administrative rights to the computer you are on. If you are on a work computer, have your IT department get your administrative rights.  Here is help information from Examsoft

How to reset a password

Go to examsoft.com, and then select the Student/ExamTaker link. Then enter your institution ID (Utility Safety & Ops Leadership Network). Follow the on-screen prompts to enter your password. 

If this does not work, you will need to contact Examsoft tech support: 888-792-3926

How to reset a password

What is my Institute ID?

The Institute ID is Utility Safety and Ops Leadership Network

I have created the account in Examsoft but I do not see the Download Examplify in the upper right hand corner.

You probably do not have administrative rights to the computer you are on. If you are on a work computer, have your IT department get your administrative rights.  Here is help information from Examsoft

I did not receive my exam passwords

The passwords will be emailed to you by 10:00am Central Time. 

If it is past that time, call CUSP Exam Support at 800-671-9466.

I do not see the exam that I am taking listed

Please contact CUSP Exam Support at 800-671-9466.

I am having issues taking my baseline photo

Here are some helpful tips on taking your baseline photo in Examplify.

Helpful tips for baseline photo

Do I log into Examsoft or use the Examplify icon on my desktop to take my exams?

There should be an icon on your desktop that says Examplify.

You will need to login using the following credentials:

  • Institute ID: Utility Safety and Ops Leadership Network
  • User: email
  • Password: the one you created when you got the Join Your Peers email.
  • Once logged in, you will see the exams on the left to download.
Why do I need to take a Sample Exam?

The Sample Exam done in Examplify is to make sure you can download the software and know how to use the software.  The Sample Exam is only 7 minutes long and it demonstrates how to use the system to eliminate any worries about how to use the software on exam day. It also allows us to see if there are any integrity issues that might need to be addressed prior to the exam date. 

Do I have to do the Sample Exam if I have already done it?

Yes, we ask that you do the 7 minute Sample Exam every time you go to take an exam because the software might have changed since you did your last exam.

What is the Sample Exam Password?

The Sample Exam password is:

CUSPsample20

I need to reschedule my CUSP exam and I have already paid. What do I do?

If you have already paid for your exam and need to change the date, submit a Change of Exam Request Form:

Link the the Change Exam Date Request Form

*Notice: Rescheduling an exam is subject to a $75 reschedule fee

The password I received for my exam is not working

Please contact CUSP Exam Support at 800-671-9466.

You will need to tell them what exam you are trying to take. For example, CUSP Blue B.

My screen is saying I need a Resume Code

Please contact CUSP Exam Support at 800-671-9466.

Be ready to provide the exam you are taking and the code that is on your screen.

My exam is not uploading (my progress meter is not moving)

Typically, exam results are uploaded very quickly (similar to sending an email.) Exam monitor video uploads may take a significant amount of time, so please be patient and keep your computer connected to wifi. You may close down your computer and start the process in another location if you need to relocate. The upload will resume once connected to wifi. You may work on your computer during this process.

If it has been a while, you can try restarting your computer and logging back in.  Sometimes this is necessary to give it a “jump start”.

In rare cases, you may have to contact Examsoft, who can typically extract the files from a computer.  Examsoft tech support: 888-792-3926

Uploads are comprised of two files:

  • Exam Upload: fairly quick and reliable
  • Monitor Upload: can take an extended period of time to upload and process

How to verify your exam uploaded

Tips for a Stalled Upload

If your video file is not uploading, follow these steps:

  1. Make sure that your device is connected to the internet.  Check by going to a website that you normally do not go to.

  2. Check your upload speed by going to speedtest.net. Confirm that you have a minimum of 2 MBPS upload speed.  (This is a requirement for being able to use ExamMonitor.) If you do not, move your device closer to your router and/or close out any other items that are consuming your connection speed (including the speedtest website). 

  3. If you are still having trouble, restart your computer. 

  4. After your reboot your computer, open Examplify and let the files upload.
    Notes:

    • Keep your device connected to power so that it does not go to sleep. 

    • If you see a Retry Upload button, you can click it to start uploading files. However, but in most cases, you should not see this button as your device will start this process automatically.

Can I change the email I want to use for my exam login?

Yes, you can email us at cuspexamsupport@usoln.org or call CUSP Exam Support at 800-671-9466.

USOLN

360 Memorial Drive
Suite 10, Crystal Lake, IL 60014
Phone: 815.459.1796
memberservices@usoln.org

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