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CUSP Online Exam Instructions

The Utility Safety & Ops Leadership Network (USOLN) now offers the CUSP exam online (including endorsement exams) using the highly secure ExamSoft testing platform. ExamSoft is a leading provider of online assessments and provides a seamless testing experience. Now you can take the CUSP exam from your own computer at your location!

Information You Need to Know:

  • Institution ID: Utility Safety and Ops Leadership Network
  • Login Email: The email address you used to register for the CUSP exam
  • Your Password: You will prompted to create your password upon first sign-in to ExamSoft. You will need this to login to Examplify and take your exams
  • Sample Exam Password: CUSPsample20
  • Exam Password(s): Will be sent to your email on the day of the exam by 10:00 am CT.
  • Exam Results: Will be emailed to you by 10 business days after the exam date.

How It Works:

  • The USOLN exam environment is comprised of two software components that work together to deliver your CUSP Online Exam:
Register here:


This is the web portal where all exam takers must register an account.

Then download:


The exam program that must be downloaded to the computer that you will be using to take the exam.

STEP 1: Is your computer ready?

Your computer must meet the following requirements:

  • Ability to download the exam application onto your work computer (You might need Administrative rights from your IT Department) or use a personal computer.
  • 1gb of available hard drive storage space/8gb of Ram or higher
  • Windows 10 or Mac OS X 10.13 (High Sierra), OS X 10.14 (Mojave), Mac OS Catalina (10.15)
  • Internet connection to download exam and upload results (WiFi is not required during the exam)
  • Front-facing camera on the computer
  • Microphone – headphones cannot be used

Note: No iPads or Chrome books are supported.

STEP 2: Receive “Join Your Peers” Email and Create Account at

(Join Your Peers Email is sent from
  • Receive the “Join Your Peers” email
  • Your account is created with the email you utilized to register for the exam
  • You will be asked to create a password.  
  • Remember your login email & password (the one you generated when registering on ExamSoft) as you will need it to take the exam in
  • When your account registration is complete, click on the button in the upper right hand corner.
  • The Examplify software will start the downloading process onto the computer’s desktop.

STEP 3: Download to your desktop after you created an account in ExamSoft

  • An icon will appear on your computer desktop when the download is complete.
  • The Institution ID is: Utility Safety and Ops Leadership Network
  • You will need your email and password that you created in the ExamSoft system from Step 2.
  • Download all the exams which includes the Sample Exam, CUSP Exam and selected endorsements
    • If you do not see the exams you are expecting to take in your “My Exams” download window, contact CUSP Exam Support at 800-671-9466
  • If you are having download issues/errors, please review the Minimum System Requirements  
  • If you require any technical assistance downloading the application, call ExamSoft (888) 792-3926.

Try the CUSP Exam Simulator

STEP 4: Launch App and take the Sample Exam

Must be done 2 days prior to the exam date or you will need to reschedule the exam.
  • Do the sample exam as soon as possible. The Sample Exam that is in Examplify, must be done 2 days prior to the exam date or you will need to reschedule the exam.
  • The password is: CUSPsample20
    Note: You are now authorized to take the exam and do not need to wait when prompted on-screen.
  • You will be required to have your picture taken at this point to create a baseline photo for future validation.

STEP 5: Review Exam Integrity Guidelines

  • All exam sessions are visually and audibly monitored, recorded, and reviewed by human proctors.
  • Please read the Exam Integrity Guidelines to stay compliant while taking your exam including the Sample Exam.
  • Download the Do Not Disturb sign to avoid an integrity violation.

STEP 6: Exam Day – You will receive “Exam Passwords” via email by 10 am CT on Exam day.

Exam Passwords sent via email from

NOTE: Examplify requires all open programs to be closed before taking the exam. Please save all your work and close all programs before continuing.

  • Login to Examplify to take all exams (Click on the Examplify icon on your computer’s desktop. Do not try to log into ExamSoft for taking your exam.)
  • Take your desired exam using the password that was sent via email.
    Note: You are now authorized to take the exam and do not need to wait when prompted on-screen.
  • Upon completion of each exam, you will need to select your next exam (if applicable) and repeat the process. Note: Between exams is the appropriate time to take a bathroom break.
  • If you require any technical assistance on Exam day, please call CUSP Support (800) 671-9466.

STEP 7: Upload All Your Completed Exams – Must be done by 5 pm CT the day you take the exam

Must be done by 5 pm CT the day you take the exam
  • At the conclusion of your online exam session, you must reconnect to wifi/internet and stay connected until you receive the notice that all the exams and exam monitor files have uploaded.
    • Typically, the exams upload quite quickly, but the exam monitor files are much larger and work best with high bandwidth connections.
    • In most cases, if you leave their computer connected to wi-fi for an extended period of time ie. all day or overnight the problem resolves itself.
    • You can disconnect if you must and restart at a later time or from a different location, but giving it time on a high bandwidth connection is important.
    • The monitor files are securely stored on your computer until the transfer is complete. In the event that the monitor files fail to upload, ExamSoft techs can contact you directly to download the file.
  • You will be emailed your pass or fail exam results within 10 business days.

360 Memorial Drive, Suite 10, Crystal Lake, IL 60014 | Phone: 815.459.1796

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